If you are thinking it, chances are someone else has already asked it.
Can you replace handles and hinges from older style glazing?
Yes, in most circumstances we are able to match handles to existing ones.
Do you have to remove the window in order to fix glass units?
No, we are able to replace misted and fogged glass units with the minimal of disturbance.
My windows have become misted and difficult to see through. Can you fix this problem?
Yes, we will measure the glass unit and have a replacement made to measure, which we will then replace with very little disturbance to your home.
What can we do if the we are unable to get a correctly matching handle for our glazing?
We have a huge range of handles and lock systems to choose from, so finding an alternative that is a very close match is not normally a problem.
Can you replace old and tired looking glazing with new modern replacements?
As well as offering a repair service we can install brand new replacement systems if you prefer. These will be to the latest thermal and security standards.
What is UPVC?
UPVC windows (also known as PVCU or rigid PVC windows)are double glazed windows with plastic frames. Its full name is un-plasticised polyvinyl chloride. UPVC is the most popular type of double glazing in the UK. UPVC double glazing keeps your home warm, insulated, quiet and secure. They are designed with a gap of air between the two window panes.
Will you dispose of my old frames and windows?
Yes, all old frames and windows will be removed from site by Fixaglaze.
Is the work guaranteed?
The products we supply and fit come with supplier backed guarantees. All of our windows come with a 10 year guarantee, our glass units come with 5 years and 1 year for any locks, handles and hinges. Our guarantees offer you peace of mind the reassurance that although extremely good value we do not compromise on quality.
What payment methods do you accept?
Fixaglaze accept cash, cheques or online payments. All of our banking details are on your invoice along with your reference number. If payment on the day cannot be made we politely ask all payments are made within 7 days of installation.
I notice you are registered with FENSA, what does this mean?
FENSA is the largest and longest established Competent Person Scheme within the replacement window and door industry.
Fixaglaze Ltd is able to self-certify compliance under the Building Regulations which means you don’t need to apply for a separate assessment from Building Control FENSA members undergo a stringent vetting process and are continually inspected to ensure consistency with the relevant Building Regulations. This is peace of mind for you that the work we carry out is to a very high standard.
Will I have to register the installation myself?
No, you won’t have to register the window or door installation with the local authority as we do this for you.
The homeowner will receive a certificate following installation confirming the work carried out.
If they choose to sell the property in the future the buyer’s solicitor will request a copy.
I see you offer an Insurance Backed Guarantee, what is this?
Fixaglaze Ltd will provide you with an Insurance Backed Guarantee(IBG). This is a guarantee which covers our own guarantees should we cease to trade.
The homeowner will receive paperwork following installation confirming this cover.
What is GDPR and how does it affect Fixaglaze and its customers?
The GDPR replaced the Data Protection Act 1998 in the UK from Friday 25th May 2018. The Data Protection Act was enacted before the internet and cloud technology created new ways of exploiting data, and the GDPR seeks to address that.
By strengthening data protection legislation and introducing tougher enforcement measures, the EU hopes to improve trust in the emerging digital economy.
To comply with this EU Regulation we are obliged by law to inform our customers how any personal data we collect from them is processed and retained by us. This includes where information is passed onto third parties such as FENSA and our chosen Insurance Backed Guarantee (IBG) provider, including how this data will be used and retained by them.
All of our quotes now include this information.
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"Cannot recommend highly enough, quality windows and doors fitted by a great team ! THANK YOU! Totally over the moon with great service and lovely people." Diane, Derby
Efficient and professional.
"From our initial call to Fixaglaze the service was outstanding. Absolutely love our new windows. We have already told our friends!" Mark, Bingham
No hesitation in recommending.
"On time, cleared up and very polite! Windows and door look fantastic, mega job! Thank you!" Pete, Hucknall